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While we do our best to ensure that you have an amazing experience with our products, we understand sometimes things don't quite work out. We are 100% committed to ensuring your satisfaction with your order.


The Gels
Nail gels are regarded as chemical products. Therefore, for hygiene purposes and the benefit of our customers, they cannot be exchanged, refunded or replaced.
Other Sealed Products
We do offer exchanges on all other products (excluding nail gels) within 14 days of receiving an item as long as the item is still unused, undamaged and in its original  packaging.

Return Shipping

Please note that you will be responsible for any and all return shipping costs. However, you will not be responsible for return shipping costs if the item you are returning is damaged.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund usually within 7 working days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Changes on the Order

We are very quick at fulfilling our orders, if you wish to make changes to your order in terms of change of Address, Product, Quantity, Sizes, Contact Details, Name, etc. Please contact us as soon as possible to make these changes.

If your item was already fulfilled and shipped, then making these changes may not be possible and ORA London would not be responsible for rectifying those changes.